Book Scents FAQ's

Welcome! If you have a question that’s not addressed here, please feel free to contact me!

Product Questions:

Q. Do you pour your own candles?

A. Yes, I do! I hand pour each candle product to order.

Q. How do you develop the fragrances?

A. I gain inspiration from the books that I read – whether my favorites or books recommended by customers – and come up with ideas that I think honor the story/character. I work with fragrance oils to find the right blend for the candle. If you see the term “Book Scents exclusive scent” that means I specifically blended two or more fragrance oils to create an exclusive scent you won’t find anywhere else.

Q. How long does it take to get my candles?

A. Depending on the amount of orders I receive over period of time, it can take from 3 – 7 days to receive your candles. I try to complete orders as quickly as possible because I understand that everyone likes to have their items as soon as possible. However, with the nature of hand poured items, there is some time needed to create your candle to include dry time. I want to be sure you get the best product possible, so it may take an extra day or two ensure that end result.

Q. What kind of wax do you use?

A. I use coconut wax. It's the cleanest candle wax I can find that's reasonably priced and ensures a quality end product. Check out my blog post about why I switched to coconut wax. 

 

Shop Questions:

Q. I ordered a candle from you in the past, but I don’t see it in your shop. What do I do?

A. I have recently retired many of my previous fragrances. I may have the fragrance in stock still, however the best thing to do is contact me to find out.

Q. Do I need to create a profile to make a purchase in your store?

A. No. You can make purchases as a guest if you prefer. However, if you want to enjoy our customer rewards program, VIP Gold Rewards, you'll need to create an account on our site to start earning coins.

Q. Do you ship directly to a gift recipient?

A. Absolutely! When you are checking out please check the box to ship to a different address and let me know it’s a gift in the note section under the address blocks.

Q. Do you ship outside of the U.S.?

A. Yes. Please visit my shipping policies page to learn more about costs and policies related to shipping in the U.S. and Internationally.

Q. Do you still sell on Etsy?

A. No. I have removed my items from Etsy and only sell products on my website. 

Q. Do you have affiliate links on your website?

A. Yes. I am an affiliate for Amazon.com, Product Launch Formula and Luminaries/Marketing Creativity/Lisa Jacobs. Visit my full Affiliate Disclosure page for more information.